Please click a link below for answers to Frequently Asked Questions.

For additional questions you may have, please call our registration office at (702) 895-3394.

General Questions

Classes and Programs

Web Site Questions

Registration and Student Information

E-mail and Mailing List Information

General Questions

Q. Is the Division of Educational Outreach the same as Continuing Education?
A.  Yes, the Division of Continuing Education changed its name to the Division of Educational Outreach. We still provide continuing education, professional development, leisure and recreational activities for the community like in the past.

Q. Is your web site address (URL) still the same as before?
A.  Although the old web site address for Continuing Education will still work, we recommend you bookmarking and using our official address at http://edoutreach.unlv.edu for immediate and direct access to our site. Please do not type any www in the address as this will not work.

Q. Where is Educational Outreach located?
A.  The offices of the Division of Educational Outreach are located at the Paradise Campus (view UNLV Campus map) which is at the corner of Tropicana Avenue and Swenson Street, just south of the Thomas & Mack Center. All registrations and cashier functions are at this location as well as our staff offices.

Q. How is the parking situation at the Paradise Campus?
A.  There is an abundance of parking stalls at this location, so students, faculty/staff, and visitors should have no problem finding parking at any time of the day. There are additional parking areas behind the main building at Paradise Campus which can be accessed from the main entrance on Tropicana and turning left once you pass the main building.

Q. I can't seem to find my way around the Paradise Campus. Is there a directory or map available?
A.  Yes, there is a map of the Paradise Campus (PDF) that lists the main buildings as well as the location of the various offices and departments located on this campus.

Q. One of my classes is meeting in Room TBD. I can't seem to find this on the campus maps?
A.  Room TBD stands for "Room To Be Determined". There has not been a location confirmed for this class. Please call our office the day prior to the start date of that class at (702) 895-3394 to confirm the location or you may also check the location of your class by logging online into the Online Registration system using your Student ID.

Q. I have a course that is being held off-campus. Is there a map available that I can find out how to get there?
A.  Yes, we have placed an "Other Las Vegas locations" link which can be found in the navigation menu at the top under "Campus Maps" . This will take you directly to the MapQuest web site which you can type in the street address to the off-campus location and MapQuest will show you where it is. You can also select the "Get Directions" link after MapQuest displays the map of the street address to get directions to this off-campus location.

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Class and Programs

Q. What are Sections?
A.  Throughout our catalog, you may see "Section I, II, etc." listed under a class. Sections are different times/dates that class is being offered in the semester. Sections are NOT classes that have different curriculum or content, so students should NOT register for more than one of the sections of any class.

Q. What is a CEU?
A.  A CEU (Continuing Education Unit) is a standard unit of measure by which professionals and businesses grant recognition to continuing education programs. It is a measure of completion for non-credit learning programs and are nationally recognized as a measure of student's non-credit accomplishments. CEUs do not constitute academic credit that are offered in degree seeking programs.

Q. What can I use CEUs for?
A.  CEUs acquired and earned can justify work skills, get a raise or promotion at work, facilitate a career change, provide employers with a history of your professional development activities, or apply for re licensure or re certification as defined by professional organizations and state agencies.

Q. What is a certificate program?
A.  Certificate programs are comprehensive, career skill oriented courses of study not leading to academic degrees. They are offered via classroom, online and blended formats and provide entry level or advanced skill sets valued by potential employers in a variety of career areas. Certificates awarded denote a permanent record of educational experience documented by universally recognized Continuing Education Units (CEUs).

Q. Does Educational Outreach provide Academic Credit courses?
A.  Yes we do. We offer specialized credit classes or conferences designed for specific students and classes for a broader population of interested persons. Some of these classes may be used for degree requirements, others may be used as electives in a college major. Clark County School District also accepts 400 level (upper division) courses for salary increment and/or re- certification for teachers. Call Nevada Department of Education at 486-6458 to verify re-certification teaching requirements.

Q. Does Educational Outreach provide degrees in undergraduate or graduate programs?
A.  No, we do not offer full degree programs in this department. However, we do provide some academic credit courses that can be applied towards a degree in other academic college departments (see question above). For more information on undergraduate or graduate degree programs including admission requirements please contact the Undergraduate Admissions Office or Graduate College or go to http://www.unlv.edu/admissions/.

If you wish to continue your education towards an academic degree, you will also have to contact the Undergraduate Admissions Office or Graduate College directly as Educational Outreach does not handle these inquiries.

Q. Do you offer any online courses?
A.  We do offer several online courses. Please visit our Online Courses section of our catalog to find out more information on the types of courses and programs we offer via online.

Q. Why are courses canceled in Educational Outreach?
A.  UNLV Division of Educational Outreach reserves the right to discontinue, postpone or cancel classes as well as change instructors and/or locations. Our department is self-supporting in its operations from course fees. If minimum enrollment is not met, a class may be canceled prior to the start date of that class. We apologize for any inconveniences due to these cancellations and we recommend you registering for a class early to avoid cancellations.

Q. How do I cancel a class I registered for and what is the refund policy?
A.  Please visit our Registration Policies page to find out more information about how to cancel a class and to find out about refund policies in our department.

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Web Site Questions

Q. How do I search for specific courses on your site?
A.  By using our online course search, you will be able to search for courses that we offer including finding additional information about these courses including descriptions, fees, dates/times, and room locations.

Q. I can't seem to find a class on your site that I know is being offered this semester?
A.  Our online catalog pages will only show courses that have not started or for courses that are available for online registration. It will not display courses that have already begun or for some courses where online registration is not available. For a complete listing of all courses that are being offered or have been offered in the current semester, please go to our Catalog Request and request a catalog to be mailed to you.

Q. How do I search for classes that are being taught by a specific instructor?
A.  Use our search engine. In the first menu, choose "Description" from the available choices. In the next menu, choose "Contains". In the text field, type the name of the instructor you are looking for. The spelling has to be exact or the search will not return any results. Click the "Search" button to see the results.

Q. How do I search for classes that are being held in a specific building location?
A.  Use our search engine. In the first menu, choose "Location" from the available choices. In the next menu, choose "Contains". In the text field, type the three letter abbreviation name of the building location. For example, if you looking for classes being held in Flora Dungan Humanities building, type in FDH in the text field in the search box. Another example, if you are looking for classes being held in Frank and Estella Beam Hall, type in its three letter abbreviation which is BEH. Click the "Search" button to see the results. For a list of three letter abbreviations for buildings at UNLV, visit UNLV Campus Map.

Q. Does your search engine search the entire UNLV web site?
A.  No. The search tool that you find on our site only searches within the Division of Educational Outreach web site. If you want to search the entire UNLV network of web pages you will need to go to the main homepage at http://www.unlv.edu and use their search engine tools.

Q. Can I do a search by course categories?
A.  No. The search engine will return results for individual courses not a group of related classes. To see a list of course topics organized by categories, visit our Site Map.

Q. I can't seem to find what I am looking for?
A.  Depending on the keywords that you enter in our search engine will yield different results. Use different variations of keywords if our search engine does not return relevant information. If you still can't find what you are looking for, it may be due to that Educational Outreach may be the wrong department for your inquiry. Try using the main UNLV search engine tool on the main homepage.

Q. What is an RSS feed?
A. An RSS feed is a free, automatic way for you to receive news, events, and announcements collected from many different websites, all bundled together for your convenience. For more information on what an RSS Feed is, what tools you need to read RSS feeds, and why it is useful, please visit:
http://www.unlv.edu/info/rss/

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Registration and Student Information

Q. When I try to log-in/register online, it asks for my e-mail address. What e-mail address do I use?
A. If you registered online before and are a returning student, you will need to use the same e-mail address that you entered when first setting up your student account in the system. If you know your Student ID, you can use this instead of your e-mail address to log into the system. If you are a first time/new student, please follow the directions in our online system to set up and create a new student account.

If you forgot which e-mail address you used, do not create a new student account via our online system. Please call our registration office at (702) 895-3394 during normal business hours to retrieve this information.

Q. What is a Student ID?
A.  The Student ID is a unique identification number that a student is assigned to conduct registration transactions with our department. If you are a returning student, you should already have a Student ID. If you are a first time student, our online registration system will automatically create a new Student ID for you. Most Student IDs begin with X00-xx-xxxx or XW0-xx-xxxx.
If you forgot your Student ID, do not create a new student account via our online system. See next question below for information on how to retrieve this information.

Q. I am trying to register for courses online or update my student information online and I do not know my Student ID or e-mail/password information. How do I retrieve this information?
A.  If you lost or forgot your Student ID, you an either have your Student ID emailed to you or call our registration office during normal business hours (Mon-Fri, 8am-5pm excluding holidays) at (702) 895-3394 to obtain your Student ID and/or e-mail login information.

If you forgot your Student ID, do not create a new student account via our online system. Please call our registration office at (702) 895-3394 during normal business hours to retrieve this information.

You do not need to use your Student ID to register for courses. You can also use your email address to register online. The email address you use must match the one we have in our system. If you did not give us an email address when you first registered with our department or if we do not have an email address in our system for your student record, then you will need to use your Student ID to register online.

Q. I am trying to register for courses online but I am having some problems or getting error messages?
A.  We recommend using Microsoft Internet Explorer 6+ when using our online registration system. There may be some issues with other browsers including older versions of Netscape and Mozilla, so we suggest using Internet Explorer for online registration. You may report bugs and errors during your online registration process to continuing.education@unlv.edu

Q. I am a returning student and I need to update my personal information. Can I do this online?
A.  Yes, log in to our Online Registration system and you can update your personal information including mailing information and interested course topics.

Q. Can I register for courses online that have discounts if I belong to one of the university's affiliated memberships?
A.  No, you can not register online to receive these discounts for courses you wish to enroll in. You must call our registration office during normal business hours Mon.-Fri. 8am-5pm at (702) 895-3394 to qualify and receive any discounts offered on courses.

Q. Can I check to see what classes I am currently enrolled in?
A.  Yes, log in to our Online Registration system and you can view any course that you have signed up for through this department.

Q. Is the online registration site secure?
A.  Yes, all information submitted in the online registration pages of our web site are secured using VeriSign and SSL (Secure Socket Layer).

Q. Is there a place to find out more details about your registration policies for courses?
A.  Yes, please read our registration policies here.

Q. What is the refund policy if I wish to cancel/withdraw from a course?
A.  For more information on our refund policy, please visit our registration policies page here.

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