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Today there are several very powerful operational improvement methodologies available to help executives, directors, and mangers. They include Process Mapping, Six Sigma, Lean, Reengineering, Activity Based Costing, and Continuous Improvement. Each methodology has inherent strengths and specific situations where they are best applied. Four informative and practical two-day classes give participants hands-on practice and knowledge for each of these operational improvement methods. Students will learn to use Six Sigma for quality related problems, Lean for time reduction issues, and Activity Based Costing for understanding and controlling process costs. Faced with multiple challenges in an organization, students will learn to use the best methodology for specific problems. Any of these classes may be taken independently or you may apply them to the certificate.

Curriculum
* Process Mapping and Process Improvement
* Streamlining Office and Service Operations with Lean
* Accelerated Six Sigma
* Leadership for Operational and Organizational Improvement

Advantages to Earning the Certificate

• Become proficient in all operational methodologies, not just one
• Know when to use the best improvement method based on a specific problem
• Solve your toughest operational and organizational problems
• Lead and facilitate operational improvements efforts, no matter what the problem may be

For additional information about this certificate program, call Dan Madison at (925) 459-8755.

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